Certified Apartment Leasing Professional (CALP)

DATES: March 26th (Tuesday) through March 28th, 2024

FROM: 9am to 4pm (daily) with a one-hour lunch; Lunch sponsored on Wednesday by GIAA

CALP MEMBER COST: $599
CALP NON-MEMBER COST: $799

LOCATION: 6900 Westown Parkway, West Des Moines, IA 50266 (Indigo Living Training Center)

DESCRIPTION: Earning CALP, your first industry credential, signals your commitment to a career in residential property management.

You will learn about:

• Using technology to generate traffic
• Monitoring and managing your community’s reputation
• Inspecting the leasing center, tour route, model units, and vacant apartments
• Shopping the competition while building relationships with competitors
• Compiling a comprehensive community resource tool
• Effective marketing plans
• Relationship sales process and evaluating personal sales performance
• Evaluating a prospect’s commitment level and overcoming objections
• Reviewing the next steps in the sales process with prospective residents
• Applying fair housing laws and communicating rental criteria
• Qualifying prospective residents according to rental policy
• Preparing and reviewing leases with new residents
• The move-in process
• Responding to resident issues and maintenance requests with appropriate follow-up
• Building relationships with residents and creating a sense of community
• Reporting incidents, maintaining documentation, and taking corrective action
• Maximizing revenue and operational efficiency
• Securing and processing lease renewals
• Conducting a market survey

To obtain the CALP credential, candidates must complete the following:

• Minimum of six months of onsite property management experience in a leasing role (This can be obtained while taking the course; you will receive a provisional certificate until this requirement is met.)
• Successful completion of seven CALP courses
• Pass the examination within six (6) months of declaring candidacy

YOUR INSTRUCTOR IS: Allie Crist, Indigo Living, National Apartment Association Advanced Facilitator