WEBINAR WEDNESDAYS - Know Your Product! Using Design Thinking ...

Different Residents Desire Different Experiences

Wednesday, August 9, 2023
1:00 PM - 2:00 PM (CDT)
This is an ONLINE WEBINAR for you and/or your property.
Category: Education


Webinar Wednesdays is the largest premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leasing and marketing, resident retention, career advancement, leadership techniques, and other property management skills to become a superstar at your company!

For 2023 the Greater Iowa Apartment Association has PARTNERED with Multifamily Insiders to bring you these amazing educational webinars. You will receive a $10 discount for each webinar you register for, which is AUTOMATICALLY APPLIED at checkout. Not only that, GIAA will retain a portion of the fees you pay for each webinar. So, it's a WIN-WIN-WIN for all.



We look at products and think we are buying the actual product. But in reality, we aren’t buying the product, but rather the experience the product gives. Have you thought about what experience you are providing to your residents? Determining that preferred outcome requires skills in DESIGN THINKING by becoming the resident, understanding their pain, and offering a solution to that pain. Different residents desire different experiences, so what experiences are YOU offering?

  • 5 steps to determine what you are actually selling
  • The ability to articulate your sale
  • Creating the processes to make your sale


Join Naushad Ramoly and the Webinar Wednesday Team on August 9, 2023 at 2pm Eastern Time To Prepare your Team!



About Naushad Ramoly

Naushad has over 25 years experience in various in leadership roles and has lived/worked in more than 10 countries. He worked as a C-Suite executive for over 10 years in the Middle East & Africa before moving to the US in 2015 to run a property management company overseeing the operations of more than 5000 apartments in multi family real estate.

He holds a Masters from INSEAD in Change Management is also an ICF certified PCC coach.

He now helps leaders and organizations navigate the new landscape of employees and customers. After the pandemic and with a new generation of employees, leaders face issues such as working with diversity, creating psychological safety, meeting the needs for flexibility including hybrid work models. Leaders will need new skills to learn how to attract and retain the best talent in this landscape.



Naushad Ramoly

For More Information:

Jessica Grandstaff

Jessica Grandstaff

Midwest Regional Trainer, BH Management Services