Dealing with Difficult Residents


Tuesday, January 11, 2022
11:30 AM - 12:30 PM (CST)
Your Personal Zoom Link
REVISED DATE: Tuesday, January 11, 2021

Unfortunately due to unforeseen circumstances we had to postpone the Resident Retention in December. We have rescheduled the class for the revised date of January 11, 2021.

We apologize for any inconvience.


Breakout session workshop featuring: waiving late fees, renewal increase, incomplete work orders, loud neighbors.


Speaker: Jessica Grandstaff, Regional Coach, BH Management 

                Megan Dean, AVP, BH Management 

Date: TUESDAY, January 11, 2022  

Time: 11:30 a.m. - 12:30 p.m. CST

Cost: $19.99 

          Non-Members 39.99

Location: Online

CE: 1


GIAA will be making safety and the well-being of our members the #1 priority. Masks required unless you are FULLY vaccinated and we will practice social distancing and hygiene best practices.


Even as restrictions are lifted, your safety continues to be our number one concern. We will monitor and follow guidance from public health agencies on the safest way to welcome you to our events. Visit the CDC Updated Guidelines here.



***All Registrations and Sponsorships are Non-Refundable.***


GIAA reserves the right to reject any proposed presentation
by a GIAA event sponsor, as well as all handouts,
which will be made available during GIAA events.
GIAA will not be responsible for the accuracy of any
information provided by an event sponsor.


This course includes 1 CE credit. Joining late or leaving early will put your CE certification at risk. If virtual, your webcam will need to be ON to receive credits.



By registering and attending any GIAA class, meeting, or event you are agreeing to our Safety Liability Agreement. As deemed necessary, additional requirements added below:


Covid 19 Screening 


Registration will work for the named attendee only. You may not be able to access the event if your registration link is forwarded. Helpful details below:


  • Login to register!
  • When entering the attendee name, select from the dropdown list that appears rather than just typing information in. This way, the registration is connected to the existing member record.
  • If registering multiple people, be sure to include unique emails for each, so that everyone receives their unique join link. Otherwise, the purchaser would need to forward the links to everyone on their registration.

For More Information:

Michael Fazio, CAS

Michael Fazio, CAS

Association Staff, Greater Iowa Apartment Association