Fair Housing: An IRO's Blueprint To Emotional Support Animals (FREE!)

Resident complaints can come in all shapes, sizes and species.

Wednesday, November 30, 2022
11:00 AM - 12:00 PM (CST)
Category: Education




Resident complaints can come in all shapes, sizes and species. These accusations are mostly filed with government agencies that enforce fair housing laws, citing having their emotional support animal requests denied. Join our experts for the next installment of the NAA Independent Rental Owner Committee’s Education Series where we discuss basic fair housing practices, learn about the changes to housing providers’ responsibilities according to HUD Guidance and examine state laws on reasonable accommodation requests for animals.



Nicole Upano, Assistant Vice President, Housing Policy and Regulatory Affairs, National Apartment Association

As NAA’s Assistant VP of Housing Policy & Regulatory Affairs, Nicole is a thought leader on fair housing policy, landlord-tenant and property operations issues. She helps to shape NAA’s federal legislative and regulatory priorities and manages the association’s federal regulatory advocacy program. She also leads a team of experts that conduct legislative research and analysis on industry policy concerns, while supporting NAA’s network of state and local affiliates. Nicole attended Indiana University, earning a B.A. in Political Science and Studio Art with a minor in Art History.


Victoria Cowart, CPM, NAAEI Faculty, Director of Education & Outreach, PetScreening

Victoria Cowart, CPM currently serves as the Director of Education & Outreach for PetScreening, bringing along experience in operations, animal processing-focused property management, risk management and pet/animal data. As a property management instructor and graduate/participant of NAAEI Advance Facilitator Training and NAA Leadership Lyceum, her rental housing resume includes providing management and oversight for rental housing communities (conventional & subsidized), mobile home communities and HOAs. Victoria is passionate about education, simplification and creating ease and understanding for industry members. She received her B.S. in HR Management/Personal Administration and a B.B.A. in Management of Business & HR from Southern Wesleyan University.





National Apartment Association / PetScreening.com


For More Information:

Michael Fazio, CAS

Michael Fazio, CAS

Association Staff, Greater Iowa Apartment Association