Resident Retention

In Person

Friday, November 12, 2021
11:00 AM - 1:30 PM (CST)
* Registration open until 11/8/21 at 11:59 PM (CST)
* Registration open until 11/8/21 at 11:59 PM (CST)

Learn about the importance of retaining your residents and walk away with a workable plan of action. This course will give you ideas that can work with any size property, amount of staff, and budget. 

Early bird registration ends: October 22, 2021

Final registration ends: November 8, 2021

For purposes of supplementary materials final deadline firm.


Speaker: Sara Kern REALTOR®, Newbury LivingResident Manager

                April St. Aubin CAM CAS, Conlin Properties, Supervisor, Property                      Operations

Date: Friday, November 12, 2021

Time: 11:00 a.m. – 1:30 p.m.

Cost: $35.00 ( After early bird deadline: $45.00 members)

          Non-members $70.00

Location:  Taste of New York Pizza

                  8481 Birchwood Ct, Johnston, IA 50131

Please note location address is correct but the name of the restaurant has changed to Taste of New York, Johnston.

By registering and attending any GIAA class, meeting, or event you and all your attendees are agreeing to our Safety Liability Agreement. As deemed necessary, additional requirements may be added.

This course includes 2 CE credits. Joining late or leaving early will put your CE certification at risk. If virtual, your webcam will need to be on to receive credits.

GIAA will be making safety and the well-being of our members the #1 priority. Even as restrictions are lifted, your safety continues to be our number one concern. We will monitor and follow guidance from public health agencies on the safest way to welcome you to our events. Visit the CDC Updated Guidelines here.

You can review this registration or any other registrations you've made by visiting your Member Compass on

Thank you to our Class Sponsor!

GIAA reserves the right to reject any proposed presentation
by a GIAA event sponsor, as well as all handouts,
which will be made available during GIAA events.
GIAA will not be responsible for the accuracy of any
information provided by an event sponsor.


November 12
11:00 AM - 12:00 PM Resident Retention Part 1
12:00 PM - 12:30 PM Lunch
12:30 PM - 1:30 PM Resident Retention Part 2
* Registration open until 11/8/21 at 11:59 PM (CST)
* Registration open until 11/8/21 at 11:59 PM (CST)

  • Login to register!
  • When entering the attendee name, select from the dropdown list that appears rather than just typing information in. This way, the registration is connected to the existing member record.
  • If registering multiple people, be sure to include unique emails for each, so that everyone receives their registration email.

For More Information:

Michael Fazio, CAS

Michael Fazio, CAS

Association Staff, Greater Iowa Apartment Association