WEBINAR WEDNESDAYS: Making Your Make Ready Made Ready
Webinar presented by Paul Rhodes
Webinar Wednesdays is the largest premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leasing and marketing, resident retention, career advancement, leadership techniques, and other property management skills to become a superstar at your company!
For 2026 the Greater Iowa Apartment Association has PARTNERED with Multifamily Insiders to bring you these amazing educational webinars. You will receive a $10 discount for each webinar you register for, which is AUTOMATICALLY APPLIED at checkout. Not only that, GIAA will retain a portion of the fees you pay for each webinar. So, it's a WIN-WIN-WIN for all.
JOIN US FOR: Mastering Maintenance: Making your Make Ready Made Ready Beginning at Move In
If the process of getting an apartment ready begins when the resident leaves, we’re already too late. What if we had a plan wherein the make ready for the next resident begins when this one moves IN? The apartment will be “Made Ready” faster, creating happier residents, resulting in increased renewals, thereby creating a better outcome your entire team can be proud of. Using curiosity and proactively preventive maintenance, let’s create a data backed strategy which reinforces intentionality for all roles of property management resulting in better performance overall.
Attendees of this session will be able to:
This course will provide property management professionals with three takeaways:
- Decrease after hours call out and time to repair for maintenance.
- Decrease the resident's responsibility of notifying the office of repairs by making proactive repairs before they would have been reported.
- Decrease the "Time to Turn" days of rent loss by using a "full house" response rather than disconnected teams.
- Strengthen the connection between the office and maintenance teams while involving residents in the execution of clear, shared expectations.
An educated on-site team equals a profitable community and this course will give your teams the foundations to that financial acumen.
Join Paul Rhodes and the Webinar Wednesday Team on August 12, 2026 at 1pm CST for Mastering Maintenance!
About Paul Rhodes
Paul Rhodes, Host of the Maintenance Mindset, Senior Manager of Maintenance Learning Brookfield Multifamily, and Founder; Directional Maintenance Services, has been melding customer service and problem solving his entire career. His history includes teaching First Aid and CPR for the Red Cross, and training Store managers for a small bookstore chain. He has spent the past 26 years working in the apartment industry. Starting as a Grounds Technician and moving through positions that include Pool Remodeling Technician and Maintenance Supervisor, Paul’s combined love of talking and providing answers found him leading a team of National Trainers for a supplier and eventually becoming the National Instructor for the National Apartment Association Education Institute. Currently, Paul is the Host of the Maintenance Mindset, Senior Manager of Maintenance Learning Brookfield Multifamily, and Founder; Directional Maintenance Services.
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
WEBINAR PRESENTER(S)
Paul Rhodes
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